Shipping

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped from Vossie Kleeddoeke. (Cloth Nappies South Africa.)

Domestic Shipping Rates and Estimates (Cloth Nappies and Accessories)

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: None: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping optionEstimated delivery timePrice
PUDO Locker3 to 7 business daysR60
Paxi PEP3 to 10 business daysR60
Courier Guy3 to 7 business daysR100
(Cloth Nappies and Accessories) Payment Methods

Local delivery

Free local delivery is available for orders over R1500 within 10km radius of Swellendam. For orders under R1500, we charge R50 for local delivery.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

NO PHYSICAL IN STORE PICKUP AVAILABLE

International Shipping

We only offer shipping to the following countries: SOUTH AFRICA

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@vossiewinkel.co.za with your name and order number, and we will look into it for you.

Track your items with the tracking number you received here:

PUDO: https://thecourierguy.pperfect.com/

PAXI: https://www.paxi.co.za/track

COURIER GUY: https://trackmyparcel.co.za/track/thecourierguy

Shipping to P.O. boxes

We do not ship to any PO Boxes. SAPO is not one of our trusted courier companies used.

Refunds, returns, and exchanges (Cloth Nappies and Accessories)

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please refer to our Privacy Policy page for any other related information.

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@vossiewinkel.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact Vossie Kleeddoeke (Cloth Nappies South Africa.) at info@vossiewinkel.co.za